Shipping policy

At Woodward's Emporium, we want to make sure your physical goodies and tabletop treasures reach your gaming table safely and as quickly as possible. Below you’ll find everything you need to know about our shipping rates, delivery times, and international delivery destinations.

Shipping Within the UK

We ship across the United Kingdom using reliable, tracked services to ensure your items arrive in perfect condition.

  • Standard Shipping (3-5 Business Days): £4.50

  • Free Standard Shipping: On all orders £50.00 and up!

  • Next Business Day Delivery: £10.00 (Please note: orders must be placed before our daily cutoff time to qualify for next-day dispatch).

International Shipping

We love sending our custom creations to players and collectors worldwide! We currently offer flat-rate international shipping to the following regions:

European Union (EU)

  • Standard International Shipping: £15.00

Rest of the World (International)

  • Standard International Shipping: £20.00

Please Note (Customs, Duties & Taxes): International shipments may be subject to import duties, taxes, and custom processing fees once a shipment reaches your country. These charges are the responsibility of the recipient; Woodward's Emporium does not control or predict these fees.

Processing & Dispatch Times

  • Standard Processing: We typically process and dispatch orders within 1 to 2 business days. During busier periods (such as local conventions or holiday seasons), processing might take a little longer—we appreciate your patience!

  • Next-Day Dispatch: Orders placed with Next Business Day shipping are prioritised. Please ensure your order is placed before 12:00 PM (GMT) Monday through Friday to ensure same-day dispatch.

  • We do not dispatch orders on weekends or UK bank holidays.

How Do I Check the Status of My Order?

Once your order has been packed and handed over to our shipping carrier, you will receive an email notification from us. If your shipping method includes tracking, this email will contain a tracking number you can use to follow your parcel's journey.

Please allow up to 48 hours for the tracking information to update after receiving your dispatch email.

My Order Hasn't Arrived Yet. What Should I Do?

If you haven’t received your order within the estimated delivery window (please allow a couple of extra days during peak postal seasons), we are here to help!

  1. Double-check your shipping confirmation email to ensure your delivery address was entered correctly.

  2. Check with your local delivery office or neighbours to see if it has been held.

  3. If it's still missing, please contact us at hello@woodwardsemporium.com with your name and order number, and we will look into it for you right away.